FAQS

How does Telehealth work?
1. Just like in person services, you will make an appointment with your clinician, and you'll talk over video, phone, or text using our private platform. You will be billed after session is completed. If you’re not ready for a video chat or phone call, we can set up a messaging package in which you can write to your clinician on your own time and receive at least one reply from your clinician per day.
What is ACT?
1. Acceptance and commitment therapy/training (ACT) is a “behavioral talk therapy” that is focused on honoring your values in addition to finding actionable steps for behavior change. Think of your issue as holding onto a rope that is constantly getting pulled back as you put all your effort into fighting. Clearly, that’s not working, so what’s the next best thing? Drop the rope! ACT follows a similar thought process; we’ll find what isn’t working and find behaviors that do.
How does your messaging service work?
1. You and your clinician will message back and forth using Signal or Simple Practice’s messaging service Monday through Thursday. You’ll have the chance to craft your message to your clinician and they will then respond with suggestions for you to implement. We will typically take 45 mins to an hour to respond, so you’ll get the same level of attention as you would if we were “meeting” via phone or video.
I want to try messaging you, but will I be stuck with messaging if I want to try phone or video?
1. Of course not! For many people, messaging can help to ease anxiety around working with a mental health professional. I’m more than happy to change modalities as you see fit.
My last therapist used FaceTime. Why don’t you?
1. As much as we love FaceTime, it is not HIPAA compliant.
Are your Telehealth services legal, secure, and HIPAA compliant?
1. Yes. we use Simple Practice for all Telehealth, billing, and paperwork management. Simple Practice is fully HIPAA complaint, so all interactions will be and remain private. Note that if you are d/Deaf or have auditory processing disorder (APD), we are more than happy to use Zoom so that you can have access to closed captioning. If this will be a need for you, just let your clinician or the front desk know.
What happens if there are technical issues?
1. Unfortunately, tech issues do arise from time to time. we will do everything possible to help you resolve any issues that may arise, but the Simple Practice IT team is just a message away on both the iOS app and desktop platforms. If the technical issue cannot be resolved, we will pivot to a phone call.
What is yoga therapy?
1. Yoga therapy is the application of yogic principles (movement, meditation, breathwork, and a healthy lifestyle) to address physical, psychological, and spiritual concerns. Depending on your situation, your clinician may suggest poses to strengthen certain muscles or we may look at lifestyle factors that are influencing you.
Do you accept insurance?
1. At this time, we only accept the DD Waiver as a funding source. A "super bill" is an option for reimbursement for parent training and, potentially, ACT. We plan to become in network with most insurance providers for psychotherapy in early to mid 2026. Please see our Rates & Insurance page for more information.
I’ve never seen a mental health professional before. Will Telehealth work for me?
1. That’s perfectly ok! Telehealth is an excellent way to start working with a mental health professional in a way that can feel much safer than going to a physical office and allows you more flexibility in how we meet and work together.
Do you work with LGBT+ individuals?
1. Yes, we happily work with LGBT+ children, teenagers, and adults. We can also provide psychological evaluations and diagnostic services.
Can I quit services at any time?
1. Yes.
When are you available for sessions?
1. We are available Monday through Thursday from 9:00 AM – 4:00 PM. We do have a couple of openings on Fridays on an “as needed” basis, so message me if this is a need for you. Beginning in September 2025, we intend to expand our availability to weekend hours and some additional in person options for TC patients.
Can I remain anonymous while working with you?
1. As healthcare providers, we can’t work with anyone anonymously. However, we are required to adhere to HIPAA at all times and keep all interactions and correspondence secure. We may only break confidentiality if you give me explicit permission to do so or we feel that you are a danger to yourself or others.
Can I have session from anywhere?
1. Yes and no. Telehealth is an amazing tool for accessing therapy; however. due to patient privacy regulations, both of us are required to be in a private space and you must be located in Virginia or Florida (if seeing Matthew) at the time of your appointment. Please see our Practice Policies page for more information on these requirements.
What kind of technology will I need to work with you?
1. For video sessions, you will need a computer or smart phone with a camera capable of transmitting video. If you just want services via messaging, any device with an internet connection and browser application will suffice.
Can you prescribe medication?
1. No, we are unable prescribe medication. However, we can provide psychoeducation on medication. If we feel that you may benefit from medication or this is something that you would like to try, we will give you a referral list of psychiatrists to choose from.
Can you prescribe assistive technology (AT)?
1. Yes, Matthew is able to write a letter of medical necessity (LMN) for most forms of AT. Due to Virginia law, Matthew is unable to write LMNs for speech generating devices (e.g. augmentative and alternative communication [AAC} devices). If Matthew feels that you or your loved one would benefit from AAC, a referral to a speech language pathologist (SLP) will be provided. Additionally, Matthew is unable to prescribe wheelchairs or mobility assistance devices of any kind and will refer out to occupational therapy (OT) if needed.

That all sounds great! How do I get started?
1. Navigate to “Book Now” and book a free 30-minute consultation with your preferred provider. This will be an opportunity for you to get to know us and our practice and address any questions or concerns. If we choose to move forward together, we will get you set up in Simple Practice and send you all the necessary paperwork. During our first appointment, we will ask about your goals and complete a brief assessment.